Contact information

CONTACT DOLLAY 💕

We'd love to hear from you.

Whether you have a question about an item, need a little help with your order, want to ask about a return, or simply want to say hello, we're here to help.

EMAIL US

hey@dollay.co.uk

You can email us anytime and we'll aim to get back to you within 24 hours.

For questions about a specific order, please include your order number so we can help you as quickly as possible.

LIVE CHAT

Prefer to chat?

Our live chat is available Monday to Friday, 9am–5pm.

It's the quickest way to get in touch with us during our live chat hours, and we're always happy to help with questions about products, orders, returns or anything else Dollay-related.

OUTSIDE OUR LIVE CHAT HOURS?

No problem.

Just send us an email at:

hey@dollay.co.uk

We'll get back to you as soon as we can, usually within 24 hours.

BEFORE YOU GET IN TOUCH 💗

If you're contacting us about an order, having your order number to hand will help us find your order and get things sorted faster.

If you're asking about a particular pre-loved item, feel free to mention the product name or send us a link or screenshot.

We're always happy to help you find the right accessory or answer any questions you have before you order.

WE'RE HERE TO HELP

Dollay is all about giving pre-loved doll accessories another chance to be loved.

So if there's something you're unsure about, just ask.